Economic and industrial dynamics, environmental and social performance of a company in continuous dialogue with its stakeholders

Over the past few years we have intensified our efforts to make all our business activities more sustainable with the conviction that now, more than ever, sustainability is vital for success in the modern world.

As a large company in the transport sector, we take responsibility for our impact, aware of how our choices can affect people’s lives and natural balances, and we intend to draw on our experience and innovation to deliver solutions that create real, widespread and long-lasting value. 

To more effectively pursue this commitment, we have joined the UN Global Compact, sharing and upholding its fundamental principles governing human rights, labour standards, the environment, transparency and the fight against corruption and conscientiously applying them in our daily operations. 

2018 was a key year for the definition of the strategies for the next few years and the approach we will take to the long-term challenges that lie ahead, as we aim to provide higher quality passenger and freight transport services. It was also a successful year thanks to our careful analysis and understanding of economic, social and environmental factors.

In the short-term, we will need to continue developing all areas capable of meeting passenger mobility needs, while leveraging FS Italiane Group’s distinctive expertise and assets, thereby contributing to the development, connectivity and sustainability of the country’s transport system.

But long-term plans are equally important. Last year, the Sustainability Committee began a collaborative process with the Group’s stakeholders from research groups, institutions and other stakeholder groups, to define long-term objectives for 2030 to 2050, on priority issues for FS Italiane Group. The first three round tables focused on safety, energy, emissions and sustainable mobility and will soon formalise challenging objectives for the future of the Group.

In addition to the comprehensive data and figures presented in this report, a few events show how sustainability is an increasingly crucial factor for all the companies that make up FS Italiane Group. 

In the context of the Group companies’ overall strategy of focusing on people and their needs, in 2018, Trenitalia launched Europe’s first customer care service specifically for commuters on trains and at stations, to more effectively meet their needs for information, safety and comfort and improve the quality of their journeys. In addition, C2C, a subsidiary of Trenitalia UK, was named “Best Rail Operator of the Year” in the UK at the 18th annual National Transport Awards, underscoring its excellent service quality.

The Group would not be able to achieve its goals if not for the over 80 thousand employees, whose numbers have grown by 9% due to the larger consolidation scope and by 2% as a result of net employee turnover. In 2018, more than 573 thousand days of professional and skills development training were provided at group level, roughly 31% more than in 2017, and most of the training concerned maintaining and updating technical and specialist expertise and developing a deeper culture of safety. Indeed, FS Italiane and Eni signed a memorandum on the culture of safety to increase safety standards in contracting, improving how they are managed and the related operating processes.

Moreover, in 2018, FS Italiane Group employees participated in “Innovate”, a programme in which they propose ideas and transform them into innovative projects for the business. Employees from all Group companies submitted over 1,000 innovative project ideas, which internal and external experts analysed and evaluated, selecting a short list for the panel of senior managers, who awarded the top three. 

FS Italiane’s environmental policy was updated in 2018 to focus on creating a business that carefully monitors its impact on natural capital and develops efficient circular economy processes in close collaboration with the entire value chain. Environmental policy measures include the guidelines for the application of the life cycle assessment (LCA) to railway infrastructure projects. The LCA is an objective tool to track the long-term vision of environmental protection throughout all life stages of infrastructure. Another example of these efforts is the “Ethical and Sustainable Procurement” award received by Rete Ferroviaria Italiana at the third annual Procurement Awards Beyond Saving for having made sustainability an essential and fundamental supplier vetting requirement.

In 2018, the Group also took up the challenge of sustainable mobility in the digital world. The integrated digital platform, Nugo, provides travellers with door-to-door solutions on collective, shared and integrated mobility systems, simplifying the travel planning process by encouraging a modal shift towards more sustainable modes of transport (trains, buses, car-sharing, etc.). 

This Sustainability Report is therefore a snapshot of the deep commitment that FS Italiane Group has made to create a mobility plan that combines sound financial management with the wellbeing of people and the protection of the environment. 

                                                                                                                                                                                                                         Last update: Sustainability Report 2018