Railway environments are constantly protected by the agents from the railway police and state-of-the-art surveillance and security systems within a framework of cooperation with the Ministry of the Interior, Prefectures, Local Authorities and Municipal Police.
Attention to Security is also expected among the travel quality factors indicated by the Mobility Charter, the document that regulates Public Services Charters in the transport sector. FS Security, the FS Group company dedicated to ensuring greater safety in all railway areas, in coordination with law enforcement agencies, was created to ensure increasingly widespread station security. FS Security, in addition to integrating the RFI and Trenitalia security departments, envisages an important hiring plan for about a thousand people.
In order to ensure the highest security standards at stations and while travelling, passengers are advised to follow the indications and respect the instructions given by the personnel and communicated via notices or announcements. It is also indispensable for them to follow simple but essential rules of behaviour.
Keep an eye on your luggage, never losing sight of it, also in taxi areas and at station car parks. Any unattended piece of luggage is subject to police checks.
It is advisable to store money and documents in separate places, being mindful of pickpockets and avoiding isolated and poorly lit areas.
Distrust hawkers (unauthorised sellers) offering various services (taxis, hotels, tours).
Do not loiter around underpasses.
After parking your car, make sure you have locked it and do not leave anything in sight. Listen to the PA system and pay attention to the boards and the indications given by the railway personnel.
In our Group, security in exercising train circulation is based on the absolute protection of human life and is regulated by the Rete Ferroviaria Italiana Infrastructure Manager. Our commitment in terms of security is also included among the travel quality factors stated in the Mobility Charter, as the document governing the public service charters in the transport sector.