FAQ: Management of Reports
Do you have a Report you would like to send to Ferrovie dello Stato Italiane SpA? Here is a short guide with instructions on how to make a Report and a list of reporting channels.
Please do not use this page for complaints, communications or suggestions regarding public services of a commercial nature. Instead, consult the pages of the FS Group Companies dedicated to assistance and complaints (for example, reports concerning ticketing and disservices, assistance to CartaFreccia holders, in-station services, traffic and railway lines).
FS Group adopts a process of receiving, analysing and handling both Whistleblowing Reports (exclusively from identified individuals) in accordance with Italian Legislative Decree no. 24/2023 and the so-called Ordinary Reports (from both identified and anonymous individuals concerning violations of the Code of Ethics or violations relevant for the purposes of Legislative Decree no. 24/2023 submitted anonymously) relating to the FS Group Companies (hereinafter “the Companies”) sent by FS Group Personnel or by Third Parties.
The Whistleblowing Reports management process complies with the legislation introduced by Legislative Decree no. 24 of 10 March 2023 implementing Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of European Union law and on provisions for the protection of persons who report breaches of national laws (so-called “Whistleblowing Decree”).
This process is also an element of the Organisation, Management and Control Model pursuant to Legislative Decree no. 231/2001 of the Companies.
For the submission and management of Reports, Ferrovie dello Stato Italiane SpA (hereinafter “FS”) implements a dedicated IT platform, which is the preferred channel for submitting Reports.
If you wish to submit a Report to FS, please access the platform or call +39 0682950710 with Interactive Voice Response dedicated exclusively to Reports from identified individuals.
The FS Group Companies have additionally adopted autonomous Report management systems. To submit a Report to a Subsidiary, please consult the relevant corporate pages.
The following people can submit a Whistleblowing Report (exclusively from identified individuals):
These people report on breaches of which they have become aware as part of their job.
Reports may also be submitted:
If the above-mentioned individuals submit a report without providing their identity, it will be treated as an Ordinary Report.
Customers or users of FS Group Companies' transport services may also submit a Report, limited to known offenses, irregularities, or behaviours that violate the principles of the Code of Ethics of which they have become aware. Even in such cases, the Report is considered Ordinary.
FS encourages Reporting Persons, in order to facilitate verification of the reported facts and the effectiveness of the consequent measures, to disclose their identity, which is guaranteed to be kept confidential in compliance with applicable legislation.
Conduct, acts or omissions that harm the public interest or the integrity of the entity and which consist of:
The Reports must concern facts that the Reporting Person has reasonable grounds to believe to be true at the time the Report is submitted.
Reports must be promptly submitted upon becoming aware of the knowledge of the facts in order to ensure their verification concretely possible.
The following do not constitute so-called Reports: disputes, claims or demands related to an interest of a personal nature on the part of Reporting Person, or of the person who has filed a complaint with the judicial or accounting authorities, which pertain exclusively to his or her individual employment relationship, or are inherent to his or her relationships with his or her hierarchically superiors; communications or complaints relating to activities of a commercial nature or services to the public. Such communications do not constitute a Report pursuant to the Procedure and should be addressed to the relevant corporate structures (e.g. Human Resources; Relevant Companies; etc.).
Reports may be sent via: i) the IT platform accessible from the FS website and the corporate intranet; ii) ordinary mail to the address of FS , funzione Gestione Segnalazioni c/o Audit; iv) phone line with Interactive Voice Response and voice alteration, integrated within the IT platform, reserved for Whistleblowing Reports; v) verbally, by means of a statement made by the Reporting Person in a special hearing requested by the same.
The IT platform is the preferred tool for sending and managing Reports, as it is best suited to protecting, through IT methods, the confidentiality of the identity of the Reporting Person while ensuring adequate information security measures.
The platform can be used to:
On this platform it is possible to implement the following measures:
interact with the Reporting Person.
Legislative Decree no. 24/2023 provides for the possibility of making external Reports to the National Anti-Corruption Authority (ANAC) and public disclosures of violations in the cases expressly provided for in the regulation. External Reporting to ANAC is permitted only in the following cases:
In order to pursue the purposes of protection against retaliation, in accordance with the provisions of Legislative Decree no. 24/2023 (Whistleblowing Reports) and of the Code of Ethics (Ordinary Reports), FS, in addition to guaranteeing the confidentiality of the Reporting Person’s identity, prohibits (and sanctions, to the extent allowed by its powers and prerogatives) any form of direct or indirect retaliation, carried out through discriminatory or intimidating measures or conduct adopted or threatened against the Reporting Person as a consequence of the report, including those in an omissive or attempted form.
For Whistleblowing Reports, FS also prohibits retaliation against third parties connected to the Reporting Person, such as relatives, colleagues, or legal entities owned by or working for the Reporting Person, which operate in a work related context connected to the FS Group.
For FS employees, in order to ensure that the Reporting Person is not the target of retaliation, even long after the Report is submitted, the Reporting Person’s work situation is monitored for a period of two years after the date of the report. Monitoring is carried out by specifically appointed staff from the Human Resources Structure.
Individuals who are involved in any capacity in the management of Reports are required, within the limits provided for by law, to maintain confidentiality as to the existence and content of the Report received and the activity carried out in this regard, and to protect the confidentiality of the identity of the Reporting Person in accordance with the provisions of the applicable legislation.
The Reporting Person is informed that the report has been received within 7 days from the date of receipt. Furthermore, in accordance with the provisions of Italian Legislative Decree no. 24/2023 and limited to Whistleblowing Reports, the Reporting Person will be provided with feedback, within three months from the date of the acknowledgement of receipt of the Report, regarding the the action taken or to be taken in response to the Report and the final outcome once the report management is completed.
The Person Involved is informed of the content of the Report, having assessed the need for it, duly justified and traced, in cases where: i) his/her hearing is ordered; ii) an activity requiring his/her participation or contribution, with the exception of reference to the identity of the Reporting Person, which in any case cannot be disclosed to the Person Involved, except in cases expressly provided for by law.
When the Person Involved is informed of the content of the Report, he/she is also informed of the outcome of investigation.
Reports are addressed to the FS Ethics Committee and/or to the Supervisory Board.
The Supervisory Board is competent to handle only Reports that are relevant for the purposes of Legislative Decree no. 231/2001 and in any case relating to breaches or attempted circumvention of the Company’s 231 Model and/or of the procedures that implement it.
To manage the Reports under their respective responsibilities, the Ethics Committee and the Supervisory Board use the Report Management Structure, which is the technical function responsible for the autonomous and independent management of the Reporting channels, preliminary checks, and investigations requested by the two bodies.
For the purposes of carrying out investigations, the Report Management Structure may avail itself to the Company’s specialized structures with the fact-finding, evaluative, and contextual tools necessary to definitively determine whether the events reported are well-founded, as well as an outsourcer.
As part of the reporting management process, personal data is processed in compliance with current legislation on the matter (EU Regulation 679/2016 and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018). Information on the processing of personal data can be found below.
Do you have a Report you would like to send to Ferrovie dello Stato Italiane SpA? Here is a short guide with instructions on how to make a Report and a list of reporting channels.
If you are a FS Group employee, please also consult the appropriate procedure available on the company intranet.
Please note: Complaints relating to commercial activities (e.g. rail or bus transport) must be sent to the dedicated customer relations channels set up by the operating companies (Trenitalia, Busitalia, etc.).
