Source: 2020 Sustainability Report
| Results of operations - 2020 | ||
|---|---|---|
| Loss for the year | mln € |
562 |
| Directly generated economic value | mln € |
10,941 |
| Economic value distributed | mln € |
9,621 |
| Investments | mln € | 8,952 |
| Passenger and freight traffic | ||
|---|---|---|
Rail traffic - passengers |
||
| passenger-km | mld |
18 |
| train-km | mln |
242 |
| Rail traffic - freight | ||
| tonne-km |
mld |
21 |
| train-km | mln |
41 |
| Road traffic - passengers | ||
| passengers-km | mld |
1,7 |
| Bus-km |
mln |
172,6 |
| Dialogue with stakeholders | ||
|---|---|---|
| Stakeholder | n. | over 200 |
| Proposals approved by the Stakeholder Panel (since 2013) | n. |
85 |
| FS Italiane Group for the planet | ||
|---|---|---|
| Energy and emissions | ||
| Energy - total Group energy consumption | mln GJ | 24,8 |
| Emissions - Total greenhouse gas emissions | mln tCO2 | 2 |
| Responsible purchases | ||
| Tenders for rail and road infrastructure | mld € | 20 |
| FS Italiane Group for the people | ||
|---|---|---|
| Service quality - Punctuality | ||
| Railway passenger transport | ||
| - Market services (Frecce) | 0-10 minutes | 79,1% |
| - Universal services (Intercity day and night) | 0-15 minutes | 87,3% |
| - Regional services |
0-5 minutes |
92,8% |
| Road passenger transport | ||
| Urban transpor | 0-5 minutes | 96,5% |
| Suburban transport | 0-15 minutes | 94,5% |
| Customer satisfaction (Italy) | ||
| Railway passenger transport (overall journey) | ||
| - Medium and long haul transport |
% satisfaction | 95,3% |
| - Regional transport |
% satisfaction |
89,0% |
| Infrastructure | ||
| - Information at the station | % satisfaction | 95,8% |
| Promoting safety | ||
| Investments in safety | ||
| Infrastructure | mln € | 3.077,9 |
| Transport | mln € | 418,6 |
| People and their value | ||
|---|---|---|
| Total personnel | no. |
81.409 |
| - women | % |
18,2% |
| - men | % |
81,8% |
| Training | hours (thousands) | 518 |
| E-learning participants | no. | 110,000 |
| Relationships with the community | ||
|---|---|---|
| Re-use of assets | ||
| Total surface area under free loan for use | square metres | 177.779 |
| -for social activities (help centres and shelters) | square metres | 15.216 |
| - other real estate | square metres | 155.563 |
| Fondazione FS Italiane | ||
| Value of assets | mln € | 10,6 |
| Value for local communities (2014-2020) | mln € | 36,2 |