Regional transport customer support services

Commuters and their needs are at the centre of the strategies and actions of the FS Italiane Group.

Our goal is to work consistently to achieve ever higher standards of safetyquality, and efficiency in regional and local rail transport.

The plan provides for the presence of new staff dedicated to assisting travellers in regional transport, supported by business protection colleagues to inform and assist customers on the busiest trains and at the station.

Greater attention to people, more assistance, more information, and better safety, thanks to a dedicated service that can now count on 520 resources in the field throughout Italy, operating in 34 stations and over 100,000 trains a year.

Furthermore, the new regional customer assistance plan includes targeted actions including: assistance desk at the main national stations; greeting the traveller at the platform and on board the train; assistance at the ticket offices; information in real time through the Trenitalia Appsocial media profiles, and digital channels of the FS Italiane Group; call centre and dedicated toll free number 800 892021.

Infografica: i servizi di assistenza clienti del trasporto regionale