Trenitalia: free safety kit on board HS trains

Rome, 18 May 2020

As of today, Monday 18 May, a free safety kit (containing mask, hand sanitiser gel, latex gloves and disposable headrest cover) will be distributed aboard Frecciarossa and Frecciargento trains.

This is the new way that Trenitalia will be welcoming passengers boarding the train throughout the second step of Phase 2 of the health emergency.

The priority for the FS Italiane and Trenitalia Group is protecting people’s health, be they passengers or employees, as evidenced by the new “chequered” criterion for seat reservations.

On Trenitalia’s high-speed trains, passengers can use their smartphone to frame a QR code placed on the tables to view information about the train cleaning and sanitising activities and procedures adopted by the FS Italiane Group transport company.

Throughout this phase, the commitment of Trenitalia and the FS Italiane Group is to continue to pay the utmost attention to people’s needs, health and hygiene above all, whilst offering a number of connections suited to the demand for mobility during this period, taking into account the 50% seat availability. Precisely from the second step of Phase 2, in fact, over 4,400 regional, 38 Frecce and 20 InterCity journeys are available to passengers, being a marked increase compared to previous weeks.

Digital solutions are also being studied that will guarantee passengers can complete self-check-in, without any contact with the staff aboard the train. In addition, a function will soon be available on Trenitalia systems that will allow regional train passengers to have information on the number of passengers on each journey and, thus, of the seats available.

The FS Italiane Group stresses that all passengers must:

• always wear a protective mask; putting on single-use gloves is strongly recommended;
• be socially responsible, for themselves and others, by respecting the safe distance indicated by the health authorities, the instructions and information aboard trains and in the stations;
• collaborate with railway staff on board the train, using the routes and entry and exit doors of the trains as indicated by the information panels;
• co-operate with the railway staff in the stations when entering or exiting the traffic routes, following the pathways identified and the instructions on the information panels.