Opening a Help Center in Luxembourg

Thanks to the co-operation between railway companies from 12 European countries that adhere to the Charter of solidarity promoted by the Ferrovie dello Stato Italiane
Help Center della stazione centrale di Lussemburgo

Luxembourg, 02 March 2016

Opened in Luxembourg on, the Help Center in the Central Station, thanks to the collaboration between the railway companies of 12 European countries which adhere to the Charter of solidarity promoted by the Ferrovie dello Stato Italiane.

The speakers at the inauguration included the President of the Luxembourg Railways Jeannot Waringo; the Mayor of the city, Lydie Polfer; the Luxembourg Minister of Family and Integration, Corinne Cahen, and the Minister of Sustainable Development and Infrastructure, François Bausch.

Representing the Railways which adhere to the "Charter" was Co-president Fabrizio Torella of the FS Italiane.

The Help Center, symbolically called "Para-Chute" (parachute), was created on the premises of the Luxembourg Railways in partnership with the Help Center of the Trieste Railway Station, the next one to be opened.

The Help Center model is based on the Italian one. 

In our Country, thanks to the synergy of the FS Italiane/Local Authorities/Third Sector, and the Help Centers, already available in 15 stations, they are a successful model of ticket office-antennas of each town's solidarity network.

Their assignment is to offer assistance and listen to people in need and direct them towards specific structures best suited for those needs.

Apart from Luxembourg, the Italian model of Help Centers has been successfully applied in the stations of Strasbourg, Metz and in the Parisian stations of Gare du Nord, de l'Est, and Magenta.

The FS Italiane has promoted the pact for solidarity action, knowing that in a globalized society migration flows have no boundaries and social hardship can strike all the industrialized countries on the same level.

Thus, the European Charter for solidarity with France, Belgium, Luxembourg, Poland, Sweden, Norway, Denmark, Romania, Bulgaria, Slovenia, and Czech Republic was created.

In fact, the Ferrovie dello Stato Italiane co-chairs this network with its French colleagues.

The International Union of World Railways (UIC); the Foundation of the Spanish Railways; the City of Rome; the City of Paris; the European Federation of National Associations working with Homeless (FEANTSA ), the largest European association that deals with homeless people; the Community of Sant'Egidio; the ANCI and the Fondazione Centro Astalli also adhere to the principles of this "Charter".