FS Italiane responds to stakeholders regarding practices to improve the economic, social and environmental sustainability of the Gruppo FS

Rome, 01 March 2016

Integration of transport and services by train, accessibility and security at the station, reception and re-use of heritage assets, new infrastructure and better involvement in the territory.

The abovementioned are the issues which the third panel between FS Italiane and the stakeholders focused their attention, considering specific proposals for the improvement of the Gruppo FS's economic, social and environmental sustainability practices.

Thus, the review stage of the proposals emerging from this assessment was concluded, which had taken place on 20 October, in Milan, between the Gruppo FS Italiane and its stakeholders.

The full list of proposals can be found on our website under Stakeholder Engagement where the updates on proposals collected have been made available regarding the Panel meetings of 2013 and 2014 respectively.

For the purpose of promoting local public transport, Trenitalia has been working for the integration of information related to different modes of transport (for example, the Fiumicino airport project in Rome was completed, a trial agreement with the Bologna train station was signed, analysis is underway for the integration of information in stations and in the Umbrian bus terminal).

As to the quality of the journey, the renewal of the Trenitalia fleet (through the purchase of Vivalto trains, Jazz and Swing) is ongoing, and a specialized team dedicated to the maintenance of air conditioning systems on board the trains was set up, and the on-board cleaning staff is already active in some regions (e.g. Puglia and Tuscany), on a trial basis.

Regarding the theme of on-board services, Information Technology developments and legal ramifications related to the introduction of the possibility of selection and online purchase of products from the restaurant and the bar during the train trip are being evaluated. Additionally, 2016 focus groups were planned allowing passengers to explore important issues, such as the effectiveness of voice and automatic announcements on-board the train and supervising passenger relationships with the train crew.

More and more attention will be paid to services in the train station: in 2016, the FS is expected to conclude its work regarding the safety of at least 12 small and medium-sized stations, in addition to the start of an important tender for a number of other stations.

As to the topic of information accessibility, Wi-Fi implementation has already been achieved in the train stations of Milano Centrale (Milan Central), Milan Garibaldi, Rho Fiera Milano Expo 2015, Roma Termini and Tiburtina in Rome, and Porta Susa in Torino (Turin) while the measures to be undertaken by 2016 have already been funded.

With regard to the reuse of heritage assets, the RFI will publish the list of discontinued lines to promote within the territory the initiatives aimed at their recovery. As to the issue of social inclusion, the Gruppo FS will work to guarantee integration and uniformity in its approach between the stakeholders of the station itself, formalizing the central role of the Help Center in the resolution of critical issues in railway areas.

Finally, the Gruppo FS will develop a "Guideline" in which the methods of identification and involvement of the stakeholders in the territory will also be clarified, in order to promote a "joint planning process".