Source: 2019 Sustainability Report
Results of operations | ||
---|---|---|
Profit for the year |
€ million |
584 |
Directly generated economic value |
€ million |
12,536 |
Economic value distributed |
€ million |
10,202 |
Investments |
€ million |
8,117 |
Passenger and freight traffic | ||
---|---|---|
Rail traffic - passengers | ||
Passenger-km |
billion |
46 |
Train-km |
million |
310 |
Rail traffic - freight |
||
Tonne-km |
billion | 22 |
Train-km |
million |
41 |
Road traffic - passenger | ||
Passengers-km |
billion | 2.9 |
Bus-km |
million | 206.6 |
Dialogue with stakeholders | ||
---|---|---|
Stakeholders | no. | over 200 |
Proposals approved by the Stakeholder Panel (since 2013) | no. |
85 |
- Proposals implemented |
no. |
71 |
- Impractical proposals |
no |
11 |
- Proposals being implemented |
no |
3 |
Focus on the environment | ||
---|---|---|
Energy - total group energy consumption |
GJ million |
30 |
Emissions - Total greenhouse gas emissions |
tCO2 million | 2.6 |
Water consumption | million m³ | 20 |
Waste produced | thousand t | 391 |
- sent for recycling | % | 95 |
ISO14001 - certified companies | n | 18 |
Putting customers first | ||
---|---|---|
Service quality - Punctuality |
||
Railway passenger transport | ||
- Market services (Frecce) | 0-10 minutes | 78.5% |
- Universal services (Intercity day and night) |
0-15 minutes |
81.5% |
- Regional services | 0-5 minutes | 91.0% |
Road transport | ||
- Urban transport |
0-5 minutes | 90.3% |
- Suburban transport |
0-15 minutes | 88.3% |
Customer satisfaction |
||
Railway passenger transport (overall journey) | ||
- Medium and long haul transport |
% satisfaction | 93.0% |
- Regional transport | % satisfaction | 86.5% |
Road transport (overall score) | ||
- Urban transport | % satisfaction | 87.9% |
- Suburban transport | % satisfaction | 83.9% |
Infrastructure | ||
- Comfort during time at stations (overall perceived quality of the station) | satisfaction rate | 97.1% |
Travel safety |
||
Investments in safety (non-routine maintenance) | ||
Infrastructure |
€ billion | approximately 2.9 |
Transport |
€ million |
over 430 |
Sustainable supply chain | ||
---|---|---|
Economic value of core supplies |
€ billion | 5 |
generated in Italy | % |
85 |
People our capital | ||
---|---|---|
Total personnel |
no |
83,764 |
- women | % |
17.5 |
- men | % |
82.5 |
Recruitment from outside the Group | no. | 9,068 |
Training | man/days (thousand) |
over 680 |
Focus on the community | ||
---|---|---|
Re-use of assets | ||
Total surface area under free loan for use |
mq |
165,714 |
- for social activities | mq |
21,514 |
- for other uses | mq |
144,200 |
Average market value |
€ million |
over 248 |
Fondazione FS Italiane | ||
Value of assets | € million |
10.6 |
Value for local communities (four years 2014-2018) | € million |
26.7 |