Source: 2020 Sustainability Report 

Results of operations - 2020
Loss for the year mln €
562
Directly generated economic value mln €
10,941
Economic value distributed mln €
9,621
Investments mln € 8,952
Passenger and freight traffic

Rail traffic - passengers
passenger-km mld 
18
train-km mln
242
Rail traffic - freight
tonne-km
mld
21
train-km mln
41
Road traffic - passengers
passengers-km mld
1,7
Bus-km
mln 
172,6
Dialogue with stakeholders
Stakeholder n. over 200
Proposals approved by the Stakeholder Panel (since 2013) n.
85
     
FS Italiane Group for the planet
Energy and emissions    
Energy - total Group energy consumption mln GJ 24,8
Emissions - Total greenhouse gas emissions mln tCO2 2
Responsible purchases    
Tenders for rail and road infrastructure mld € 20
           
FS Italiane Group for the people
Service quality - Punctuality
Railway passenger transport
  - Market services (Frecce) 0-10 minutes 79,1%
  - Universal services (Intercity day and night) 0-15 minutes 87,3%
  - Regional services
0-5 minutes
92,8%
Road passenger transport    
Urban transpor 0-5 minutes 96,5%
Suburban transport 0-15 minutes 94,5%
Customer satisfaction (Italy)
Railway passenger transport (overall journey)
  - Medium and long haul transport
% satisfaction 95,3%
  - Regional transport
% satisfaction
89,0%
Infrastructure    
- Information at the station % satisfaction 95,8%
Promoting safety    
Investments in safety
Infrastructure mln € 3.077,9
Transport mln € 418,6
 
People and their value
Total personnel no.
81.409
  - women %
18,2%
  - men %
81,8%
Training hours (thousands) 518
E-learning participants no. 110,000
Relationships with the community
Re-use of assets
Total surface area under free loan for use square metres 177.779
  -for social activities (help centres and shelters) square metres 15.216
  - other real estate square metres 155.563
     
Fondazione FS Italiane
Value of assets mln € 10,6
Value for local communities (2014-2020) mln € 36,2