Source: 2019 Sustainability Report 

Results of operations
Profit for the year
€ million
584
Directly generated economic value
€ million
12,536
Economic value distributed
€ million
10,202
Investments
€ million
8,117
Passenger and freight traffic
Rail traffic - passengers
Passenger-km
billion
46
Train-km
million
310
Rail traffic - freight
Tonne-km
billion 22
Train-km
million
41
Road traffic - passenger
Passengers-km
billion 2.9
Bus-km
million 206.6
Dialogue with stakeholders
Stakeholders no. over 200
Proposals approved by the Stakeholder Panel (since 2013) no.
85
  - Proposals implemented
no.
71
  - Impractical proposals
no
11
  - Proposals being implemented
no
3
Focus on the environment
Energy - total group energy consumption
GJ million
30
Emissions - Total greenhouse gas emissions
tCO2 million  2.6
Water consumption million m³ 20
Waste produced thousand t 391
    - sent for recycling % 95
ISO14001 - certified companies n 18
Putting customers first
Service quality - Punctuality
Railway passenger transport
 - Market services (Frecce) 0-10 minutes 78.5%
 - Universal services (Intercity day and night)
0-15 minutes
81.5%
 - Regional services 0-5 minutes 91.0%
Road transport
 - Urban transport
0-5 minutes 90.3%
 - Suburban transport
0-15 minutes 88.3%
Customer satisfaction
   
Railway passenger transport (overall journey)    
 - Medium and long haul transport
% satisfaction 93.0%
 - Regional transport % satisfaction 86.5%
Road transport (overall score)    
- Urban transport % satisfaction 87.9%
- Suburban transport % satisfaction 83.9%
Infrastructure    
- Comfort during time at stations (overall perceived quality of the station) satisfaction rate 97.1%
Travel safety
Investments in safety (non-routine maintenance)
Infrastructure
€ billion approximately 2.9
Transport
€ million
over 430
Sustainable supply chain
Economic value of core supplies
€ billion 5
   generated in Italy %
85
People our capital
Total personnel
no
83,764
  - women %
17.5
  - men %
82.5
Recruitment from outside the Group no. 9,068
Training man/days (thousand)
over 680
Focus on the community
Re-use of assets
Total surface area under free loan for use
mq
165,714
  - for social activities mq
21,514
  - for other uses mq
144,200
Average market value
€ million
over 248
Fondazione FS Italiane
Value of assets € million
10.6
Value for local communities (four years 2014-2018) € million
26.7