Source: 2018 Sustainability Report 

Results of operations
Profit for the year
€ million
559
Directly generated economic value
€ million
12,202
Economic value distributed
€ million
9,883
Investments
€ million
7,485
Passenger and freight traffic
Rail traffic - passengers
Passenger-km
billion
45.6
Train-km
million
307.4
Rail traffic - freight
Tonne-km
billion 21.3
Train-km
million
41.7
Road traffic - passenger
Passengers-km
billion 2.4
Bus-km
million 192.4
Innovation to the benefit of stakeholders
Stakeholder no. over 200
Progress of Stakeholder Panel proposals (since 2013)
no.
85
  - proposal implemented
no.
63
  - proposal being implemented
no
11
  - rejected proposals
no
11
Environmental protection
Energy - total group energy consumption
million GJ
29.5
Emissions - Total greenhouse gas emissions
tCO2 million  2.5
Water consumption million m³ 20
Waste produced thousand t 332
    - special waste sent for recycling % 95
ISO14001 - certified companies n 16
Travel
Service quality - Punctuality
Railway passenger transport
 - Long haul transport 0-15 minutes 95.7%
 - Regional transport
0-5 minutes
97.6%
Customer satisfaction
Railway passenger transport (overall journey)
  - Long haul transport
% satisfaction 92.5%
  - Regional transport
% satisfaction
84.5%
Service quality - Punctually
   
Road passenger transport    
  - Urban transport
0-5 minutes 86.4%
  - Suburban transport
0-15 minutes 87.5%
Customer satisfaction
   
Road passenger transport (overall score)    
 - Urban transport
satisfaction rate 86.3%
 - Suburban transport satisfaction rate 84.9%
Infrastructure    
Comfort during time at stations (overall perceived quality of the station) satisfaction rate 96.6%
Travel safety
Investments in safety (safety, technologies and maintaining efficiency)
Infrastructure
€ million 3,013
Transport
€ million
407
Sustainable supply chain
Economic value of core supplies
€ billion 5
   of which generated in Italy %
84%
People and their value
Total personnel
no
82,944
  - women %
16.6%
  - men %
83.4%
Training man/days (thousand)
573.4
Support to the community
Re-use of assets
Total surface area under free loan for use
mq
138,700
  - for social activities mq
20,700
  - other real estate mq
118,000
Average market value
€ million
over 200
Fondazione FS Italiane
Value of assets € million
10.1
Value for local communities (four years 2014-2018) € million
18.2