Source: 2019 Sustainability Report
| Results of operations | ||
|---|---|---|
| Profit for the year |
€ million |
584 |
| Directly generated economic value |
€ million |
12,536 |
| Economic value distributed |
€ million |
10,202 |
| Investments |
€ million |
8,117 |
| Passenger and freight traffic | ||
|---|---|---|
| Rail traffic - passengers | ||
| Passenger-km |
billion |
46 |
| Train-km |
million |
310 |
| Rail traffic - freight |
||
| Tonne-km |
billion | 22 |
| Train-km |
million |
41 |
| Road traffic - passenger | ||
| Passengers-km |
billion | 2.9 |
| Bus-km |
million | 206.6 |
| Dialogue with stakeholders | ||
|---|---|---|
| Stakeholders | no. | over 200 |
| Proposals approved by the Stakeholder Panel (since 2013) | no. |
85 |
| - Proposals implemented |
no. |
71 |
| - Impractical proposals |
no |
11 |
| - Proposals being implemented |
no |
3 |
| Focus on the environment | ||
|---|---|---|
| Energy - total group energy consumption |
GJ million |
30 |
| Emissions - Total greenhouse gas emissions |
tCO2 million | 2.6 |
| Water consumption | million m³ | 20 |
| Waste produced | thousand t | 391 |
| - sent for recycling | % | 95 |
| ISO14001 - certified companies | n | 18 |
| Putting customers first | ||
|---|---|---|
| Service quality - Punctuality |
||
| Railway passenger transport | ||
| - Market services (Frecce) | 0-10 minutes | 78.5% |
| - Universal services (Intercity day and night) |
0-15 minutes |
81.5% |
| - Regional services | 0-5 minutes | 91.0% |
| Road transport | ||
| - Urban transport |
0-5 minutes | 90.3% |
| - Suburban transport |
0-15 minutes | 88.3% |
| Customer satisfaction |
||
| Railway passenger transport (overall journey) | ||
| - Medium and long haul transport |
% satisfaction | 93.0% |
| - Regional transport | % satisfaction | 86.5% |
| Road transport (overall score) | ||
| - Urban transport | % satisfaction | 87.9% |
| - Suburban transport | % satisfaction | 83.9% |
| Infrastructure | ||
| - Comfort during time at stations (overall perceived quality of the station) | satisfaction rate | 97.1% |
| Travel safety |
||
| Investments in safety (non-routine maintenance) | ||
| Infrastructure |
€ billion | approximately 2.9 |
| Transport |
€ million |
over 430 |
| Sustainable supply chain | ||
|---|---|---|
| Economic value of core supplies |
€ billion | 5 |
| generated in Italy | % |
85 |
| People our capital | ||
|---|---|---|
| Total personnel |
no |
83,764 |
| - women | % |
17.5 |
| - men | % |
82.5 |
| Recruitment from outside the Group | no. | 9,068 |
| Training | man/days (thousand) |
over 680 |
| Focus on the community | ||
|---|---|---|
| Re-use of assets | ||
| Total surface area under free loan for use |
mq |
165,714 |
| - for social activities | mq |
21,514 |
| - for other uses | mq |
144,200 |
| Average market value |
€ million |
over 248 |
| Fondazione FS Italiane | ||
| Value of assets | € million |
10.6 |
| Value for local communities (four years 2014-2018) | € million |
26.7 |