| Results of operations | ||
|---|---|---|
| Profit for the year |
€ million |
552 |
| Directly generated economic value |
€ million |
9,375 |
| Economic value distributed |
€ million |
7,208 |
| Investments |
€ million |
5,625 |
| Passenger and freight traffic | ||
|---|---|---|
| Rail traffic - passengers | ||
| Passenger-km |
billion |
45.3 |
| Train-km |
million |
308 |
| Rail traffic - freight |
||
| Tonne-km |
billion | 23 |
| Train-km |
million |
43.5 |
| Road traffic - passenger | ||
| Passengers-km |
billion | 2.8 |
| Bus-km |
million | 175.4 |
| Dialogue with Stakeholders | ||
|---|---|---|
| Stakeholder | no | over 200 |
| Proposal approved by the Stakeholder Panel (since 2013) |
no |
85 |
| - proposal implemented |
no |
52 |
| - proposal not implemented |
no |
10 |
| - proposal under evaluation/implementation |
no |
23 |
| Focus on the environment | ||
|---|---|---|
| Energy - total Group energy consumption |
million GJ |
26.8 |
| Emissions - Total greenhouse gas emissions |
million tCO2 | 2.4 |
| ISO14001 - certified companies |
no |
14 |
| Putting customers first | ||
|---|---|---|
| Service quality - Punctuality |
||
| Railway passenger transport | ||
| Medium and long haul transport | 0-15 minutes | 94.6% |
| Regional transport |
0-5 min minutes |
96.6% |
| Customer satisfaction | ||
| Railway transport (time on board the train) |
||
| Medium and long haul transport |
% satisfaction | 93.5% |
| Regional transport |
% satisfaction |
84.2% |
| Road transport (overall satisfaction rate) |
||
| Veneto |
||
| - Suburban transport |
% satisfaction |
85.3% |
| - Urban transport |
% satisfaction |
88.4% |
| Tuscany |
||
| - Suburban transport |
% satisfaction |
82.8% |
| - Urban transport |
% satisfaction |
78.5% |
| Umbria |
||
| - Suburban transport |
% satisfaction |
86.9% |
| - Urban transport |
% satisfaction |
94.7% |
| Campania | ||
| - Urban transport/suburban | % satisfaction |
78.6% |
| Infrastructure |
||
| Comfort during time at stations |
% satisfaction |
95.5% |
| Travel safety |
||
| Investments in non-routine maintenance and network security | ||
| Infrastructure |
approximately € million | 1,794 |
| Transport |
approximately € million |
378 |
| Sustainability of the supply chain | ||
|---|---|---|
| Economic value of core supplies |
€ billion | 3 |
| of which generated in Italy | % |
78% |
| People, our capital | ||
|---|---|---|
| Total personnel |
no |
74,436 |
| - women | % |
15.2% |
| - men | % |
84.8% |
| Recruitment from outside the Group | no | 4,379 |
| Training | man/days (thousand) |
over 431 |
| Focus on the community | ||
|---|---|---|
| Re-use of assets | ||
| Total surface area under free loan for use |
mq |
119,355 |
| - for social activities | mq |
24,037 |
| - other real estate | mq |
95,318 |
| Average market value |
€ million |
over 131 |
| Fondazione FS Italiane | ||
| Value of assets | € million |
10.1 |
| Value for local communities (four years 2014-2017) | € million |
11 |
Source: 2017 Sustainability Report