The Group's sustainability in short

Business sustainability

Results of operations  
Profit for the year € million
772
EBITDA (gross operating profit/revenue)   25,7%
ROS (operating profit/revenue)   10,0%
Investments of the year € million 5.950
Passenger and freight traffic
Rail traffic - passengers
   
Passengers-km € billion
43,9
Train-km
€ million
291,4
Rail traffic - freight    
Tonnes-km
€ billion
22,5
Train-km
€ million
44,1
Road traffic - passengers    
Passengers-km
€ billion
2,1 
Bus-km
€ million
102,6
Our customers  
Service quality - punctuality
   
  Long haul transport 0-15 min 93,7%
  Focus on the Freccia trains
0-15 min
94,2%
Customer satisfaction    
  Rail traffic (staying on the train)
   
     National and international transport
% satisfaction 91,9%
     Regional transport
% satisfaction
80,0%
  Road traffic (overall satisfaction)
   
     Veneto
   
       - Extra urban service
% satisfaction
86,3%
       - Urban service
% satisfaction
85,7%
     Toscana
   
       - Extra urban service
% satisfaction
85,6%
       - Urban service
% satisfaction
84,2%
     Umbria
   
       - Extra urban service
% satisfaction
89,4%
       - Urban service
% satisfaction
95,0%
  Freight transport (overall satisfaction)
% satisfaction
61,4%
  Comfort in station staying
% satisfaction
95,7%
Travel security - Investments in maintenance
   
  Ordinary
€ million 891
  Extraordinary
€ million 1.097
Our suppliers
Economic value of core supplies € billion 3,5

Environmental respect and protection

Environmental performance
Energy - Total primary energy consumption
GJ million
40,4
Emissions - Total greenhouse gas emissions
tCO2 million
2,22
Companies ISO14001- certified
n.
13

Sustainability in the Group

Stakeholders
Proposal accepted since 2013
n.
85
Proposal implemented
n.
42
Proposal rejected
n.
9
Proposal under evaluation and implementation
n.
34

Our people

Workforce
Total personnel
n.
70.180
Women %
14,6
Men %
85,4
Training man/days 355.322

Our role in the community

Re-use of assets
Total free loans for use square metres 115.415
Average market value € million
127
Fondazione FS
Museo Nazionale Ferroviario di Pietrarsa
visitors
66.000
Organised leisure journeys on heritage trains
passengers 60.000
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