The Group's sustainability in short

Results of operations
Profit for the year
€ million
552
Directly generated economic value
€ million
9,375
Economic value distributed
€ million
7,208
Investments
€ million
5,625
Passenger and freight traffic
Rail traffic - passengers
Passenger-km
billion
45.3
Train-km
million
308
Rail traffic - freight
Tonne-km
billion 23
Train-km
million
43.5
Road traffic - passenger
Passegners-km
billion 2.8
Bus-km
million 175.4
Dialogue with Stakeholders
Stakeholder no over 200
Proposal approved by the Stakeholder Panel (since 2013)
no
85
  - proposal implemented
no
52
  - proposal not implemented
no
10
  - proposal under evaluation/implementation
no
23
Focus on the environment
Energy - total Group energy consumption
million GJ
26.8
Emissions - Total greenhouse gas emissions
million tCO2 2.4
ISO14001 - certified companies
no
14
Putting customers first
Service quality - Punctuality
Railway passenger transport
  Medium and long haul transport 0-15 minutes 94.6%
  Regional transport
0-5 min minutes
96.6%
Customer satisfaction
Railway transport (time on board the train)
  Medium and long haul transport
% satisfaction 93.5%
  Regional transport
% satisfaction
84.2%
Road transport (overall satisfaction rate)
   Veneto
   
      - Suburban transport
% satisfaction
85.3%
      - Urban transport
% satisfaction
88.4%
   Tuscany
   
     - Suburban transport
% satisfaction
82.8%
     - Urban transport
% satisfaction
78.5%
   Umbria
   
     - Suburban transport
% satisfaction
86.9%
     - Urban transport
% satisfaction
94.7%
   Campania    
     - Urban transport/suburban % satisfaction
78.6%
Infrastructure
  Comfort during time at stations
% satisfaction
95.5%
Travel safety
  Investments in non-routine maintenance and network security
  Infrastructure
approximately € million 1,794
  Transport
approximately € million
378
Sustainability of the supply chain
Economic value of core supplies
€ billion 3
   of which generated in Italy %
78%
People, our capital
Total personnel
no
74,436
  - women %
15.2%
  - men %
84.8%
Recruitment from outside the Group no 4,379
Training man/days (thousand)
over 431
Focus on the community
Re-use of assets
Total surface area under free loan for use
mq
119,355
  - for social activities mq
24,037
  - other real estate mq
95,318
Average market value
€ million
over 131
Fondazione FS Italiane
Value of assets € million
10.1
Value for local communities (four years 2014-2017) € million
11

Last update: September 2018

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