Commitment to people

Ferrovie dello Stato Italiane started its social activities in 2001, by setting up, as part of the parent company, its Social Policy Department. Over the years, the company has initiated many projects in response to the social issues in railway areas, disability and the redevelopment of the territory.

Solidarity has always been a fundamental value for the Ferrovie dello Stato Italiane Group, which is committed to delivering real projects and initiatives to help disadvantaged people.

Working together with local associations and public bodies, the Group has adopted a support and programming policy for social initiatives in railway areas. Starting with stations a new system of collaborative welfare is being created, which is based on circular subsidiarity, which sees three groups involved: public, private and third sector.

The Help Centers, the night-time and daytime welcome centres, the countless experiences in the spaces made available free of charge in stations – all of these can be traced back to this new experimental approach to welfare. This transformation of how to take social action goes alongside the concept of social responsibility (CSR), which is increasingly orientated towards the creation of shared value: so not just for the company, but also for all its reference stakeholders, for the community and surrounding area.

To ensure that the Help Centers work in synergy, the group makes use of close collaboration with the National Monitoring Unit on Disadvantage and Solidarity in Stations (ONDS), which carries out coordination in all the centres, with training for the Help Center operators and detailed analysis in the area of social disadvantage. 

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